Because of the risk of disease transmission (many of our customer’s pets have weakened immune systems due to being on chemotherapy), Kollars, opened packs of protector pads, and syringes cannot be returned.
Please refer to the information on the Before You Order page when measuring your pet for a Kollar. If you follow the instructions provided, the Kollar should fit perfectly. We cannot accept kollars that do not fit if size was estimated and not measured.
In exceptional cases, for example if your pet has the tube removed before you receive your order, and the Kollars were never removed from the packaging, you may return them for a refund minus the postage and a 15% restocking fee. Refunds can only be given via company check.