Order Products

Ordering Products

Please click the image below to view and download our order form. Before you place your order, be sure that you are purchasing the right product for your pet. For detailed information about measuring your pet for a Kitty Kollar, see Before You Order. For more information about the various types and sizes of syringes, read All About Syringes. If you are not sure which size of Kollar or syringe to order, please contact us BEFORE you place an order. Also, be sure to read our Return Policy.

To place an order by phone or to ask questions, you can reach us at 714-639-6039 Monday through Friday, 10 am to 5 pm Pacific Time. You can also fax your order to 714-639-6644 or email the order to info@kittykollar.com.

The physical address for Kitty Kollar/birdStuff is 210 South Tustin Street, Orange CA 92866.

Taxes

Sales tax is added to all orders that ship within California.

Shipping Costs

Orders are processed within 24-48 hours and ship via Standard Mail ($3.50 for up to 3 ounces), Priority Mail, or expedited shipping (overnight delivery) at your request. There is a small ($3.00 or $10.00) handling charge for all methods except regular mail. Overnight shipping costs are via Federal Express and start at around $45.00. Please indicate your preferred shipping method on the order form, and we will add the necessary charges to your order total.


Note: Kitty Kollar cannot be responsible for packages lost in the mail unless they are sent by Priority Mail, which can be tracked. Packages sent regular mail normally take 7-10 business days to reach you but may take longer depending on weather conditions and where you live. We are unable to tell you the status other than ship date of any package sent regular mail.


 

International Orders

We can do limited international orders in areas that do not have a local distributor. If you are outside the US and are interested in our products, please contact us for more information.